Short answer: a genuinely one-time purchase means no auto-renewal charge, and a 60-day guarantee typically requires a minimum use period (often 30 days) before you can request a refund.
Confirming a purchase is genuinely one-time
- Check the order summary for recurring-charge language before confirming payment
- Look for explicit "no subscription" or "no auto-renewal" statements
- Save your order confirmation email regardless — useful for any guarantee claims
Why the minimum-use condition exists
Cartilage-support ingredients typically need weeks of consistent use to fairly evaluate — a brand asking for 30 days first is aligning the guarantee with a realistic evaluation period, not stalling refunds.
What to check before ordering
- Start date — from purchase or from delivery?
- Minimum use requirement — how many days before you can request a refund?
- What's covered — full order, or just one bottle?
💡 Practical tip: keep your order confirmation email and note your start date — you'll need both if you decide to request a refund within the window.
60 days, from purchase
30 days of use requested first — plan for a full month.
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